Safety News: Man Beheaded in Wood Chipper

Martin Lara, Work-Related FatalityA man died yesterday morning in a work-related accident. Martin Lara, a tree trimmer, got entangled by a rope that was in some branches that were thrown into a wood chipper.

The full story is here.

Lara’s company, Bushwackers, had been hired to clear brush from a rural home outside of Nevada City when the line became wrapped around the professional landscaper’s neck.

The rope was attached to some wood and was dragged by the chipper, beheading him, CBS Sacramento reported.

His body was pulled towards the cone of the wood chipper, but a colleague stopped the machine before his body was dragged inside the rotors.

Here’s is an interesting reader comment:

As a supervisor in a tree service, I would like to know why the rope was still in the brush he chipping?! Before ANY chipping is done my guys must remove any ropes or tools or anything that might make the job more hazardous! There are enough dangers in this job, use your head and eliminate as many of those as possible!

—troy b, grand island, NE. USA, 13/1/2012 18:59

We don’t know what was going through Mr. Lara’s head. Was he rushing to get the job done fast? Was he distracted or frustrated thinking about something else? Was he complacent because he had done similar jobs a thousand times? Was he fatigued from the hard labor involved?

If you were a failure analyst or safety specialist, how would you approach the problem? How would you run your investigation? What questions would you ask the crew? What would you look for in company safety records?

Weekend Reading: Reliability & Training

Miscellaneous Classic Books (Weekend Reading)From Kepner-Tregoe:

Beyond Training: How to re-order the brain to achieve remarkable result

From Management Craft:

Meaning: The “wolf” of control in trendy sheep’s clothing? #leadership [It isn't clear from the title, but the link is contrarian advice NOT to try to make work meaningful for subordinates. H/T Rooted in Prosperity]

From Wikipedia:

Reliability engineering

Burn-in

Human reliability [See also: Human Factors Analysis and Classification System]

From VitalSmarts:

How to Eliminate Sarcasm [Unlike much of the web, many of the comments demonstrate great integrity and humility. Apparently this newsletter has attracted a quality following.]

From Rooted in Prosperity:

Ann Zerkle: What’s the Market Solution? ["There ought to be a law?" Maybe that isn't always the best way to get what you want.]

From Machinery Lubrication:

When is It Hot Enough for a Synthetic? [Despite the title, this article is a perfect example of the importance of "Asking the Right Question." Rather than "an answer," it provides "the right questions."]

You Don’t Do Things Right Once in a While

Good Choice, Bad ChoiceQuoted in Making Common Sense Common Practice: Models for Manufacturing Excellence:

You don’t do things right once in a while, you do them right all the time.

Vince Lombardi

The Engineer is on His Way

Maintenance EngineerSung to the tune of Party in the U.S.A. by Miley Cyrus:

He got a degree from MIT
And landed in Wyoming
Welcome to the land of oil and rock (whoa)
Is he gonna make it?

Went to the plant
There he is for the first time
Looks to his side and he sees a vibrating pipe
Now he’s getting uneasy
Everything looks so depleted

The turbine’s shakin’ and the temperatures are too high
Hydraulic pressure makes him nervous
That’s when an operator keyed his radio
And the engineer was on
And the engineer was on
And the engineer was on

[CHORUS]
So he puts his gloves on
To check the problem
‘Cause safety is his first concern
Noddin’ his head like yeah
Checkin’ his calcs like yeah
And he puts his boots on
The ones with steel toes
You know his feet will be okay
Yeah, the engineer is on his way
Yeah, the engineer is on his way

Got to his desk, found a thermal well
With half the end broken off
Like, “it’s been doing that for 30 years
Once or twice every month”

So hard with his books not around him
It’s definitely not a college classroom
‘Cause all he sees is erosion
They must have used the wrong coating

The beam is buckling and the bottom is corroded
Too much sagging makes us nervous
When the engineer said “install a brace”
And it’s stiffness was restored
And it’s stiffness was restored
And it’s stiffness was restored

[CHORUS]

Wearin’ a face shield tonight (shield tonight)
‘Cause acid leaks don’t feel right (don’t feel right)
And alignment and balance (and balance)
On rotten bases can be a challenge!

[CHORUS]

Reaping What You Sow

W. Edwards DemingQuoted in Making Common Sense Common Practice: Models for Manufacturing Excellence:

Your system is perfectly designed to give you the results that you get.

W. Edwards Deming

Vision Before Creation

The Voyage of Life: Youth by Thomas Cole, 1840

The Voyage of Life: Youth by Thomas Cole, 1840

Quoted in chapter 3 of The Science of Success:

Columbus cherished a vision of another world, and he discovered it; Copernicus fostered the vision of a multiplicity of worlds and a wider universe, and he revealed it; Buddha beheld the vision of a spiritual world of stainless beauty and perfect peace, and he entered into it.

James Allen

Notes on the Science of Success Chapter 6: Decision Rights

The Science of SuccessMy notes on chapter 6 of The Science of Success by Charles Koch:

Quotes

  •  ”The market determines who shall [have what property and who shall do what work]. None of these decisions is made once and for all; they are revocable every day. The selective process never stops.”—Ludwig von Mises [Wikipedia]
  • “In the market economy, every owner is continuously obliged to justify, through service, his right to retain control of the resources he claims. Otherwise, consumers peacefully transfer the ownership and control into more capable, more productive, more serviceable hands.”—Paul Poirot
  • “Markets maximize benefits [when they are] supported by externally enforced property right rules that prohibit taking without giving in return.”—Vernon Smith [Wikipedia]

Concepts

  1. Property Rights. Must be clear and defined. Must be coupled with responsibility for the consequences of the use of the property so that owners reap all of the benefit of productive use and bear the full costs of what they destroy.
  2. The Tragedy of the Commons. That which is “owned” by everyone is cared for by no one.
  3. Division of Labor. Because humans vary in their talents, specialization and cooperation leads to greater production and satisfaction of human wants and needs.
  4. Roles, Responsibilities, and Expectations. An ongoing dialogue involving the employee, supervisor, and other interested parties. Employees are responsible for ensuring they are accurate, effective, and current.
  5. Roles. Not a job title. Description of position held and the functions performed by an individual.
  6. Responsibilities. Define products, services, or processes for which we are responsible, along with level and nature of responsibility.
  7. Expectations. Should be clear, specific, and measurable. Should be open-ended and challenging.
  8. Principled Entrepreneurship. Even if you lack decision rights, you can still take action by seeking out and persuading those who do have the decision rights to implement ideas.
  9. Decision Rights. Earned, not granted.
  10. Shared Responsibility. Not an excuse for failing to take critical action.

Source Note and Links

  1. Ludwig von Mises, Human Action. Regency Co., Chicago, Ill., 1963, p. 308. [Amazon]
  2. Paul Poirot, “Ownership as a Social Function,” Toward Liberty, Vol. 2, Institute for Humane Studies, Menlo Park, Calif.,1971, p. 296.
  3. Vernon Smith, “Some Economics and Politics of Globalization,” Speech given at North Carolina State University, Raleigh, N.C., March 2, 2005.
  4. Garrett Hardin, “The Tragedy of the Commons,” Science, 1968, pp. 1243 – 1248.
  5. Ludwig von Mises, Human Action. Regency Co., Chicago, Ill., 1963, p. 157. [Amazon]
  6. No external source.

Common Symptoms and Related Mental Models

From a business troubleshooting summary:

If you observe these SYMPTOMS The root cause may be in this MBM DIMENSION These MBM MODELS may help create the solution
  • Things slip through cracks
  • Finger pointing
  • Task vs. results oriented
  • Limited risk-taking/experimentation
  • People in wrong roles
  • Confusion, chaos, conflict
  • Roles determined by tenure or seniority
  • People wanting excessive definition
  • Victim mentality
DECISION RIGHTS
  • Collective Action Problem
  • Comparative Advantage
  • Conflict Resolution
  • Diversity, Specialization, and Division of Labor
  • Externalities & Public Goods
  • Market-Based Organizational Structure
  • Mobility of Labor
  • Ownership and Accountability
  • Private Property
  • Roles, Responsibilities, and Expectations
  • Tragedy of the Commons

“Establishing the Right Climate”

From another document showing what happens when a piece (knowledge processes) of the MBM framework goes missing:

Establishing the Right Climate: Decision Rights

The MBM Framework: Knowledge Processes

MBM Results Tools
Decision Rights Appropriate authorities with clear and measurable accountability are in place, allowing people with the best knowledge to make decisions.
  • RR&E
  • Authorities (amount & type)
  • Performance reviews
  • Decision making process

Applying MBM as a Supervisor: Decision Rights

In addition to answering these questions for yourself, how are you ensuring your direct reports are striving to get results with their own direct reports?

“Ensuring the right people are in the right roles with the right authorities to make decisions and holding them accountable.”

Your direct reports know what good performance looks like and are held accountable. Employees’ RR&Es are individualized and focus efforts on long-term value creation.
  • What changes to the authorities of your direct reports may be appropriate? Why?
  • Are decision rights clear, reviewed, adjusted based on performance, and aligned in a way to optimize business decision-making and employee development?
  • How do you ensure that all direct reports are in a role that leverages their comparative advantage?
  • How are you holding your direct reports accountable for results, behaviors aligned with the Guiding Principles, advancing the application of MBM, and (for supervisors) development of direct reports?

MBM Blog (Rooted in Prosperity) Posts in Category “Knowledge Processes”

The Seven Habits of Highly Effective People by Stephen Covey

The Seven Habits of Highly Effective PeopleBook Review: The 7 Habits of Highly Effective People

I can’t think of a single book that has added so much to the lexicon of corporate jargon. Proactive. Synergize. Think win/win. Urgency vs. importance. Circle of influence. Creative cooperation. Personal mission statements.

I don’t know how many of these terms were invented by Stephen Covey, but it sure seems like that he popularized them. Their current familiarity indicates that this book, published 23 years ago and still in print, has stood the test of time.

Despite the fact that some people only know these ideas through parody—as evidenced by  Scott Adams’ Dilbert book Seven Years of Highly Defective People and 7 Habits of Highly Defective People (ironically out of print)—the book is actually pretty good.

I first read The Seven Habits in 2002, but I picked it up again recently to see what additional perspective 9 years of life might add to the content. I was pleased with most of it.

The Seven Habits

The seven habits referred to are:

  1. Being proactive: taking responsibility for yourself
  2. Beginning with the end in mind: creating a vision of yourself and the impact you want to have in your life
  3. Putting first things first: setting aside time for those important activities that support your vision from habit 2
  4. Thinking win/win: whenever possible, being willing to walk away from deals where both parties are not happy with the outcome
  5. Seeking first to understand, then to be understood: practicing empathic listening before trying to impose your view
  6. Synergizing: creatively cooperating with other people to come up with “third way” solutions that are better than either person’s original idea
  7. Sharpening the saw: recuperating in the physical, mental, spiritual, and social domains.

The habits are organized in a specific order. The first three habits move an individual from dependence—a child-like existence of irresponsibility—to independence—an more adult state where you take can take care of yourself. Those habits are focused on private victory.

However, independence is not the end state of an effective individual. Interdependence—working with other people to mutual benefit—is the objective. The second three habits focus on public victories which improve interdependence.

The last habit nourishes body, mind, spirit, and relationships so that one does not burn out.

One of the key points in the book is that independence is a necessary intermediate step on the way to interdependence. One can not be an effective collaborator until they can provide for themselves.

The model of the seven habits looks something like this (my own rendition considering the limitations of my diagramming software):

The Seven Habits of Highly Effective People: Model by Stephen Covey

The Seven Habits of Highly Effective People, reformatted from the original Stephen Covey model

The Seven Principles

The very first chapter, Inside-Out, describes the early 20th century rise of the personality theory of effectiveness and leadership over the character-based theory. According to personality theory, people behave certain ways at certain times, which leads to success. The older theory (quite old, actually) is that a person possesses character traits or follows principles that lead them to behave in a certain manner, which then results in success. The popularity of the personality theory resulted from its promise of “shortcuts” to success. It seems that business and management literature is starting to move back to character, or trait, theory, but personality techniques are still popular.

Covey describes this process in detail and eschews “techniques” in favor of principles.

So, what I initially found interesting about the model is that it puts the “techniques” (the habits) first.

However, these habits are mere manifestations of underlying principles. Based on this idea, I reformulated the seven habits model into a “principles” model:

Seven Principles of Highly Effective People, adapted from Stephen Covey

Seven Principles of Highly Effective People, model adapted from Stephen Covey

The reformulated model works as follows:

  • Following principles of personal vision leads to being proactive.
  • Following principles of personal leadership leads to beginning with the end in mind.
  • Following principles of personal management leads to putting first things first.
  • Following principles of interpersonal leadership leads to thinking win/win.
  • Following principles of empathic communication leads to seeking first to understand.
  • Following principles of creative cooperation leads to synergizing.
  • Following principles of balanced self-renewal leads to sharpening of the saw.

This also makes is a little more obvious that the first three principles are about private victory, and the second three principles are about public victory. Finally, the linear path from dependence to independence to interdependence is clearly illustrated.

Bottom Line

The bottom line is that the book is worth reading (or re-reading) for just about anyone. Although the last chapter delves a bit too deeply into new-agey mysticism for my taste, the content forms a sound basis for living, working, and developing relationships.

Weekend Reading: Job Search, Career Advancement

Miscellaneous Classic Books (Weekend Reading)From HBR Blog

Bill Barnett: Find a Job with Massive, Structured Networking

Slideshow: Wish You Worked Here: Beautiful, Productive Office Spaces

From MindTools

Eight Common Goal Setting Mistakes: Achieving Your Dreams the Right Way

Finding Career Direction: Discover Yourself and Your Purpose

Get Ready for Promotion: Showing what you can do

From Wikipedia

Innovation

Open innovation

Innovation saturation

Technological innovation system

Industrial design

Creative Destruction

Creative problem solving

Technology life cycle

Hype cycle

You Are Your Habits

Bust of AristotleQuoted in The 7 Habits of Highly Effective People:

You are what you repeatedly do. Excellence, then, is not an act, but a habit.

—Aristotle