The following references were cited in the manual from one or both of the workshops on Cause Mapping I and the Cause Mapping II. Each reference is linked to Amazon and to the review (if I have reviewed it) at the time this is published.

Check with my review index for the most up-to-date list of book reviews.

People

• The 7 Habits of Highly Effective People by Stephen Covey [Review]
• Human Error by James Reason

Overall Goals

• Goals!: How to Get Everything You Want by Brian Tracy
• First Things First by Stephen Covey [Review]

Systems Thinking

• The Fifth Discipline: The Art & Practice of The Learning Organization by Peter Senge
• Hidden Order: How Adaptation Builds Complexity by John Holland
• Turtles, Termites, and Traffic Jams: Explorations in Massively Parallel Microworlds by Mitchell Resnick
• The Goal: A Process of Ongoing Improvement by Eliyahu Goldratt
• Systems Thinking: Selected Readings edited by F. E. Emory

Visual Communication

• Visual Language: Global Communication for the 21st Century by Robert Horn
• The Visual Display of Quantitative Information by Edward Tufte [Review]
• Envisioning Information by Edward Tufte
• Visual Explanations: Images and Quantities, Evidence and Narrative by Edward Tufte
• Thinking Visually: A Strategy Manual for Problem Solving by Robert McKim
• Visual Systems: Harnessing the Power of a Visual Workplace by Gwendolyn Galsworth

Cause and Effect

• Future Perfect Present Empowerment: A Road Map for Survival into the 21st Century by William Williams
• The Tipping Point: How Little Things Can Make a Big Difference by Malcolm Gladwell
• Freakonomics: A Rogue Economist Explores the Hidden Side of Everything by Steven Levitt

Root Cause Analysis

• Root Cause Analysis: Improving Performance for Bottom-Line Results by Robert Latino
• Apollo Root Cause Analysis: A New Way of Thinking by Dean Gano
• Root Cause Analysis: A Tool for Total Quality Management by Paul Wilson
• Root Cause Analysis Guidance Document by the US Deptartment of Energy [PDF available from Maintenance World]
• Event & Causal Factor Charting by the US Department of Energy [PDF available from Northern Illinois University]

Problem Solving

• The New Rational Manager by Kepner-Tregoe
• The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance Way by Peter Pande
• The Thinker’s Toolkit: Fourteen Skills for Making Smarter Decisions in Business and in Life by Morgan Jones
• The Structure of Scientific Revolutions by Thomas Kuhn

Incident Investigation

• Normal Accidents: Living with High-Risk Technologies by Charles Perrow
• Set Phasers on Stun: And Other True Tales of Design, Technology, and Human Error by Steven Casey
• The Logic Of Failure: Recognizing And Avoiding Error In Complex Situations by Dietrich Dörner
• Inviting Disaster: Lessons From the Edge of Technology by James Chiles
• The Challenger Launch Decision: Risky Technology, Culture, and Deviance at NASA by Diane Vaughan
• Lost Moon: The Perilous Voyage of Apollo 13 by Jim Lovell
• Challenger Accident Investigation Report [Available from NASA]
• Columbia Accident Investigation Report [Available from the NASA Columbia Accident Investigation Board]

Reliability-Centered Maintenance/Failure Modes & Effects Analysis

• Reliability-Centered Maintenance by Anthony Smith
• Reliability-Centered Maintenance by John Moubray
• RCM Blitz by Douglass Plucknett

Solutions/Creative Solutions

• Solutions Focus: Making Coaching and Change Simple by Paul Jackson
• Why Not?: How to Use Everyday Ingenuity to Solve Problems Big And Small by Barry Nalebuff
• When the Game Stands Tall: The Story of the De La Salle Spartans by Neil Hayes
• The Art Of Creative Thinking by Gerald Nierenberg
• The Magic of Thinking Big by David Schwartz

Risk

• Against the Gods: The Remarkable Story of Risk by Peter Bernstein

Organizational Performance

• In Search of Excellence: Lessons from America’s Best-Run Companies by Tom Peters
• Good to Great: Why Some Companies Make the Leap and Others Don’t by Jim Collins
• The E-Myth Revisited: Why Most Small Businesses Don’t Work and What to Do About It by Michael Gerber
• Leading Change by John Kotter
• From Worst to First: Behind the Scenes of Continental’s Remarkable Comeback by Gordon Bethune
• Fourth Generation Management: The New Business Consciousness by Brian Joiner [Review]
• It’s Your Ship: Management Techniques from the Best Damn Ship in the Navy by Michael Abrashoff

Work Process

• Process Redesign: The Implementation Guide for Managers by Arthur Tenner
• Out of the Crisis by W. Edwards Deming [Review]

Health Care Medical Errors

• Internal Bleeding: The Truth Behind America’s Terrifying Epidemic of Medical Mistakes by Robert Wachter
• Patient Safety: Achieving a New Standard for Care by the Institute of the National Academies [Available from the National Academies Press]
• Medication Errors by Michael Cohen